Why do I get the error "You reached maximum login sessions. Logout earlier sessions and try again"?

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• Error shows "You reached maximum login sessions. Logout earlier sessions and try again". Why?

  There is a default property that allows maximum simultaneous logins for a ARC User. When you exceed this limit then, you get this message. Therefore, log-out completely from earlier sessions and then re-login

• The reports scheduled earlier get executed, but displays incorrect time. Why?

  This issue can occur if the time zone set in the physical server is not proper. Example: ------------- Set the Time Zone in the Tomcat --> Java --> Java Options as 'Duser.timezone=US/Pacific'. It is the server-specific setting of the application, to ...

• Error in the Log file while rendering Login Page

  We have added a column 'CHARSET_TYPE' in the table 'ADMIN_LANGUAGE' and updated the column with value 'ISO-8859-'

• After using the Save As KPI option, should I logout and login so that the saved KPI becomes visible?

  There is no need to logout and login after using the Save As KPI option. You can just navigate from one module to another module. This will refresh the KPI browser. Alternatively, you can also click on the same module to refresh the KPI browser. The ...

• The user usage details (login count) in the Admin module doesnot get updated. Why?

  Please do the following: 1. In the 'arc.properties' file, situated under 'Tomcat\Webapps\ARC5.8\config', set "arc.user.trackerflag = yes." 2. Click 'Apply Changes' or 'Re-cache changes' in the ARC application for the changes to be enabled.