Login Count of the 'Login Usage Details by Users' Report Is Not Accurate

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• The user usage details (login count) in the Admin module doesnot get updated. Why?

  Please do the following: 1. In the 'arc.properties' file, situated under 'Tomcat\Webapps\ARC5.8\config', set "arc.user.trackerflag = yes." 2. Click 'Apply Changes' or 'Re-cache changes' in the ARC application for the changes to be enabled.

• Why is the User's login count under 'Usage' not getting updated?

  Ensure the property 'arc.user.trackerflag' is set to YES in the 'arc.properties' file.

• Is there a report which shows the KPI usage for users?

  Yes, you can use the Usage KPI Management feature to get a report on KPI usage for users. Login to the Admin module and navigate to Usage => Usage KPI Management to get the report.

• Why is 'Usage Top Bottom N' report not working?

  1. Ensure that the 'debug_mode' in arc.properties file (Tomcat\webapps\MA\config) is set to 'debug_mode = true'. Re-cache changes after the modification in order to activate the changes. 2. Ensure that 'debug_mode' does not appear multiple times in ...

• Can users with similar names login to the application?

  Yes, users with similar names can login to the application provided both the users have been assigned to a role. For example, if there are two users with the names kristiC (Full name: Kristi Coulter and Email:jocelynm@haggen.com) and kristic (Full ...