When I login to ARC a pop-up message appears. If I click on it, the session times out. This happens for other users also while using the application. Why?

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• A pop-up appears on logging-in to ARC and the session times out (when the pop-up is clicked) even when users are using the application.

  ARC requries Adobe flash player and its plug-ins to be installed for the dashboard portlets and the overall application to function normally. Hence, please update the server where ARC is installed with the latest Adobe flash player and plug-ins

• ARC Session Times Out when two different URLs are accessed simultaneously. Why?

  It happens when you access two different ARC instances residing in the same server. Some server settings might get disturbed and hence this message appears. It is recommended to access one of the instance using the IP address. For example, use ...

• Can users with similar names login to the application?

  Yes, users with similar names can login to the application provided both the users have been assigned to a role. For example, if there are two users with the names kristiC (Full name: Kristi Coulter and Email:jocelynm@haggen.com) and kristic (Full ...

• How do we send messages to the ARC message screen on users? home page?

  If you login as an 'Admin' user then, you can edit the message that will appear on all ARC users home page screen.

• I had changed the server password recently. Now I cannot login to ARC using LDAP. What should I do?

  You have to update the 'adminPassword' in the 'ldap.properties' file (Example,D:\ARC6.0\LDAPTool\config), with the new password. Otherwise, LDAP might provide authentication errors, after changing the server password.