Unable to login to ARC Instance.

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• Unable to Login to ARC. Why?

  Check for the following as a first step: a) The last ETL date key from the application log is displaying as 'null' and hence unable to login to Analyst. b) Check for the connections to Admin DB and the Warehouse c) Look for any exceptions thrown in ...

• Unable to auto-login to ARC even if LDAP settings are set right. What could be the Issue?

  Attached are the docs which can be referred to cross-verify LDAP configurations. Also cross-verify the IE setting if they are optimally configured as specified in the IE Compatibility Settings doc

• ARC Instance experienced slow; how to make sure that the ARC instance parameters are already optimised?

  Attached the ARC optimization parameters list, have it verified and do the necessory changes. Note: Before doing the changes consult global support team and take the necessary help wherever required, Along with this parameters verification one more ...

• Why is FINBI PROD: FINBI ARC PROD instance experiencing downtime?

  When we analyze any KPI that contains more data then Java Heap Space exception occurs. In such case kindly select less number of filters and analyze the KPI. Also, increase the Tomcat Memory setting to overcome this problem.

• ARC application log file grow larger sizes and is unable to open.

  It is always recommended to have a regular, scheduled restart of the Tomcat/HSQL service for uninterruptible and normal functioning of the ARC application. The log file records the details of various activities performed in the ARC application. ...