Unable to Login to ARC. Why?

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• Unable to login to ARC Instance.

  Restart the HSQL DB to resolve the Issue. Also to avoid this problem in future, it is recommended to have a scheduled re-start of tomcat at least twice a week and HSQL instances once a week. Apart from these scheduled re-starts clean-up of the usage ...

• Unable to auto-login to ARC even if LDAP settings are set right. What could be the Issue?

  Attached are the docs which can be referred to cross-verify LDAP configurations. Also cross-verify the IE setting if they are optimally configured as specified in the IE Compatibility Settings doc

• ARC application log file grow larger sizes and is unable to open.

  It is always recommended to have a regular, scheduled restart of the Tomcat/HSQL service for uninterruptible and normal functioning of the ARC application. The log file records the details of various activities performed in the ARC application. ...

• How can I add messages to the ARC Messages portlet of the Login page?

  Perform the following steps to add messages to the ARC Messages portlet of login page: 1. Login to the ARC Admin Module. 2. Navigate to Home => ARC Messages Portlet. 3. Click 'Add' button. The 'Add Message' window is displayed. 4. Enter the required ...

• Application displays 'null' for labels, utilities etc when the login language to ARC is not English

  Ensure that the entry of the language_name column in the 'ADMIN_LANGUAGE' table is in English. Sometimes, if the entry of this column is non-English (for e.g. in Spanish) then logging-in with Spanish will have improper label values, utilities etc.