Application URL is getting hanged
The Maintenance activities may be the issue. Once you restart all related services -MYSQL, ACTIVE MQ and application service(Tomcat) and check. If the issue still persists contact ARC Support by providing necessory information like Logs/ Network Ping etc..
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Why is BCM KPIs not getting downloaded?
BCM KPIs may not get downloaded if Adobe Reader is not installed. BCM KPIs usually produces results in the form of a PDF report when analyzed. So install Adobe Reader in all Application servers so that the BCM KPIs can be downloaded.
Why is Drill down not working when URL is accessed within the server?
Drill Down in the KPI may not work when the URL is accessed within the server due to specific browser issues. Contact Support team for further assistance
Getting Invalid KPI definition error while trying to access KPI.
This issue can be due to large browser cache. Clear the browser cache and the issue should be fixed. If the problem persists, re-publish the KPI. If you require further help, please contact the support team.
I am not getting scheduled reports to my email. Why?
Please check if there is SMTP block (permission to allow emails to flow from a different domain) set for the emails. If yes, remove the block and you should get the reports in the email.
Which are the data getting migrated when ARC is upgraded?
The list of tables given below are migrated when ARC is upgraded: ADMIN_CHART_COMP, ADMIN_COLDETAILTABLE, ADMIN_DATASET, ADMIN_FILTER_COMBINATION, ADMIN_FILTER_DBCOLUMNSET, ADMIN_FILTER_DEFINITION, ADMIN_FILTER_GROUPS, ADMIN_GROUP_COLUMN, ...