I am not getting scheduled reports to my email. Why?

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• Why does My Report Subscription menu bar displays no records found even though we have scheduled daily and weekly reports to external email ids?

  Subscribed reports to external email ids are not displayed under My Report Subscription because there is no user_id for external email IDs and subscription's details cannot be saved in ADMIN_RPT_SUB_DETAILS,ADMIN_USER_REPORT_SUBSCRIPTION tables.

• Instructions/Procedure for Scheduled Reports to execute 'after ETL'

  The 'After ETL' schedule for Reports,Alerts & Scheduled Mail is now taken care in such a manner that it is initiated from ARC itself. One Quartz thread will be created at the start of the Tomcat. This thread will start running from 12 AM midnight ...

• Can I use the Schedule Email feature to send reports to multiple recipients?

  Yes, you can. Use a comma (,) to separate the multiple email addresses, instead of semicolon (;).

• Can we alter the sender's email ID to receive the reports?

  Yes, we can. Search for the property 'from_mail_id' in 'arc.properties' file and replace it with the desired email account as highlighted in the attached doc. Remember to re-cache changes for the applied changes to take effect

• Is it possible to send reports to multiple users using 'Schedule Email' feature?

  Yes, we can send reports to multiple users through "Schedule Email" feature. Ensure that the email addresses are separated using a comma(,) instead of a semicolon(;).