ARC is often not accessible. What could be the reason?

ARC is often not accessible. What could be the reason?

There might be numerous reasons for ARC not running. Verify the exception recorded in the application log. If the exception "java.lang.IllegalStateException: Cannot create a session after the response has been committed" is recorded then the session times out because of the following reasons: a) If the KPI takes long time to fetch results that might be large in number b) When you access the filter and the filter takes more time than expected to display filter values that are more in number c) If the session remains idle for a prolonged time, ideally in cases where the user has logged-in to ARC, has not performed any activity within ARC for a long time. When he starts to re-use after a long time, the session times out.

    • Related Articles

    • High CPU time utilization and application goes unresponsive often.

      This might be due to some processes running at the background. Check with the IT team further. Possible reasons could be anti-virus software hindering the process

    • ARC is not functioning

      The tomcat services where not starting up , error: " windows cannot start the service on local , please see event log for further details or contact you local service" Then we came to know from ETL team that there was some change in memory settings . ...

    • Product is visible as 'arc.product' across ARC

      All metadata labels must have equivalent display names configured as part of Localization. Cross-verify if Product has an equivalent display name. Also ensure that there are no duplicate labels defined for the same meta data in the property file ...

    • ARC KPI - Send by Email

      Modifying the 'From' email ID in arc.properties and re-caching changes will enable you to view the altered 'From' email ID only in case of Report Subscriptions and Alerts. However, in case of Schedule Email and Export Email, the email ID of the user ...

    • My CPU resources often reaches peak usage due to Tomcat5t1.exe service. What can I do?

      The CPU maximum usage occurs due to various services running parallel in the physical server. So, it is recommended to enhance the Tomcat Memory settings to an optimal level so that the CPU maximum usage problem does not occur even while analyzing ...