Why should I restart the Tomcat service? How can I do it on a regular basis?
It is always recommended to have a regular scheduled restart of Tomcat service for optimal performance of ARC. You can consult IT administrator to create an automated Windows scheduler to start/stop Tomcat services.
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How can I do the automation of service restart?
In the Windows Scheduler, select the tomcat service and set the frequency of the date & time to restart the application automatically. Please contact Support team for further assistance
Why is the automatic restart for application not working?
If you had problems with the windows scheduler during the specified time (at 7:30 PM), please check the Windows event log for any major exception/failure at that point of time. If there are persisting problems with the event then, delete and ...
How are the sessions created and read in Tomcat Server?
The sessions are maintained in cookies. A session is initiated when ARC login page is opened. It remains active till the users log-out or the browser is closed. The user information is stored in the session. A web-server filter is used to check ...
How can I configure Tomcat/HSQL in 64-bit OS?
Please consult ARC Support for advanced configuration. Follow these instructions to configure Tomcat/HSQL in 64-bit OS. 1. Copy the appropriate Java version from baselines (jdk-1_5_0_15- windows-amd64.exe) and install the JAVA a) Add JAVA_HOME and ...
How do I upload Chinese labels for Dashboard, Graph and Self-Service Bar?
Upload the labels in relevant tables given below. Dashboards ----> ADMIN_LANGUAGE_DASHBOARD Graphs ------> ADMIN_LANGUAGE_KPI Self-service Bar ---> ADMIN_LANGUAGE_UTILITY