Why KPI Drilldown, Filters, Graphs etc. do not work when application is opened within Application Server?

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• All graphs on dashboard portlet, except Dial Graphs, work properly. Why?

  Ensure that the 'AngularGuage.swf' file is present under 'Tomcat\webapps\ARC\Flash\fusion' path. If not, the Dial Graphs will not show up on the dashboard portlets. Note that this is advanced configuration, please check with support team if this is ...

• How to Delink all graphs from KPI?

  To de-link existing graphs from the KPI, execute the following queries in admin DB: Query 1. - Find KPIs which has linked graphs: select * from admin_kpiviewdetail where graph_view_id is not null; Query 2. - Deletion of linked graphs from the KPIs ...

• Why is Drill down not working when URL is accessed within the server?

  Drill Down in the KPI may not work when the URL is accessed within the server due to specific browser issues. Contact Support team for further assistance

• ARC application log file grows large and cannot be opened. Why?

  It is always recommended to have a regular, scheduled restart of Tomcat/HSQL Service, for the smooth functioning of the application. The log file records the details of various activities performed in the application. When ARC usage is more, and ...

• All graphs on the dashboard portlet except the 'Dial Graph' works properly. How can I make the 'Dial Work' to work?

  Ensure that the 'AngularGauge.swf' file is present under the following path especially for the configured dial graphs to show up on the dashboard graph portlet. Tomcat\webapps\ARC\Flash\fusion.