Why is the Timeout/ session expire message popping up?

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• How can I solve the session timeout errors?

  The exception of Session Timeout occurs if you have not added the IP address/machine name as part of the proxy settings. This is required when access the URL within the App server. Define the proxy settings to solve the issue. Alternatively, ...

• When I login to ARC a pop-up message appears. If I click on it, the session times out. This happens for other users also while using the application. Why?

  This problem can occur if the Adobe Flash player and its plug-ins are not installed in the system. The ARC application requires Adobe Flash player for display of dashboard portlets and the overall functioning of the application. Please update the ...

• Can I extend the session timing out automatically in ARC?

  Yes, you can extend the Timeout Condition to a required value by setting: Administrator Module --> Application Management --> arc.properties -->Session Timeout.

• How do we configure the session time in ARC?

  The following property has to be defined in arc.properties: Session Timeout = 3600 (suitable value in Milli secs)

• ARC Session Times Out when two different URLs are accessed simultaneously. Why?

  It happens when you access two different ARC instances residing in the same server. Some server settings might get disturbed and hence this message appears. It is recommended to access one of the instance using the IP address. For example, use ...