Why do I get 'Email address is not valid' error while adding a user?
This error is displayed when special characters (!,#,$,%,^,&,*) are used in the email address. Please remove the special characters from the email id to solve the problem.
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While adding a user, could email addresses with special characters cause errors?
Yes, special characters like !,@,#,$,%,^,&, and * will cause an error. Remove the special character to successfully create the user.
If one of the users is having email account of invalid domain, then Reports/Alerts is not sent to other users also having valid email accounts. Why?
ARC does not validate the domain names and hence the reports fail if one of the users subscribed in an Alert/Report contains an email account from an invalid domain. Please contact your network team and get all the domains enabled (whichever the ...
User is getting the error - "user does not belong to any role" when tried to login.
One of the possible causes: --------------------------------------- There might be multiple users with the same name. If one user is not assigned under any Role whereas another user is assigned under different roles, this can happen. If the user is ...
How can I get the new user password information mail in Spanish language?
Ensure that the below specified property values contain the equivalent Spanish translations in the 'arc_labels_es.properties' file.- (Tomcat\webapps\config\locale) a) arc.hello = (S) Hello b) arc.best.regards = (S) Best Regards c) arc.system.admin = ...
The user usage details (login count) in the Admin module doesnot get updated. Why?
Please do the following: 1. In the 'arc.properties' file, situated under 'Tomcat\Webapps\ARC5.8\config', set "arc.user.trackerflag = yes." 2. Click 'Apply Changes' or 'Re-cache changes' in the ARC application for the changes to be enabled.