Why are the new alerts scheduled not getting listed in 'My Alerts' section even though they are delivered to the recipients?

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• The new scheduled alerts are not listed in 'My Alerts', though the reports are delivered to the recipients. Why?

  Remove the old alert entries from the tables- 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS', for the new alerts to get displayed in 'My Alerts'. Sometimes the old alert entries in the table induce problems, when retrieved from the DB.

• The new alerts scheduled does not get listed in the 'My Alerts' section. However, the reports are delivered to the recipients

  Sometimes, the older alert entries in the table - ADMIN_ALERTS pose problems when they are retrieved from the DB. Under such cases, we can remove the older alert entries from the tables - 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS'. Once the older entries ...

• Even though we have setup the SMTP Configuration, the scheduled jobs is not received by the user why?

  This problem can occur if the SMTP server refuses to relay email to the indicated user. This option is disabled by default for security reasons in some email servers. Please enable the option to fix the problem.

• Why does My Report Subscription menu bar displays no records found even though we have scheduled daily and weekly reports to external email ids?

  Subscribed reports to external email ids are not displayed under My Report Subscription because there is no user_id for external email IDs and subscription's details cannot be saved in ADMIN_RPT_SUB_DETAILS,ADMIN_USER_REPORT_SUBSCRIPTION tables.

• I am not getting scheduled reports to my email. Why?

  Please check if there is SMTP block (permission to allow emails to flow from a different domain) set for the emails. If yes, remove the block and you should get the reports in the email.