The new scheduled alerts are not listed in 'My Alerts', though the reports are delivered to the recipients. Why?

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• Why are the new alerts scheduled not getting listed in 'My Alerts' section even though they are delivered to the recipients?

  This problem can occur due to the presence of the damaged older alert entries in the table - ADMIN_ALERTS. Remove the older alert entries from the tables - 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS'. Once the older entries are removed, the new alerts will ...

• The new alerts scheduled does not get listed in the 'My Alerts' section. However, the reports are delivered to the recipients

  Sometimes, the older alert entries in the table - ADMIN_ALERTS pose problems when they are retrieved from the DB. Under such cases, we can remove the older alert entries from the tables - 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS'. Once the older entries ...

• The recipients donot recieve the reports scheduled through Report Burst. Why?

  The scheduled reports delivery can fail, if: a. The reports are improperly scheduled. b. There is any time out exception in the application log, the application is unable to connect with the client environment's SMTP.

• Why does My Report Subscription menu bar displays no records found even though we have scheduled daily and weekly reports to external email ids?

  Subscribed reports to external email ids are not displayed under My Report Subscription because there is no user_id for external email IDs and subscription's details cannot be saved in ADMIN_RPT_SUB_DETAILS,ADMIN_USER_REPORT_SUBSCRIPTION tables.

• The BCM reports, though defined correctly, are not working. Why?

  The parametres 'Start Date Key' and 'End Date Key' are mandatory for BCM reports. Ensure that they are defined properly.