The new alerts scheduled does not get listed in the 'My Alerts' section. However, the reports are delivered to the recipients

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• The new scheduled alerts are not listed in 'My Alerts', though the reports are delivered to the recipients. Why?

  Remove the old alert entries from the tables- 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS', for the new alerts to get displayed in 'My Alerts'. Sometimes the old alert entries in the table induce problems, when retrieved from the DB.

• Why are the new alerts scheduled not getting listed in 'My Alerts' section even though they are delivered to the recipients?

  This problem can occur due to the presence of the damaged older alert entries in the table - ADMIN_ALERTS. Remove the older alert entries from the tables - 'ADMIN_ALERTS', 'ADMIN_ALERT_STATUS'. Once the older entries are removed, the new alerts will ...

• The recipients donot recieve the reports scheduled through Report Burst. Why?

  The scheduled reports delivery can fail, if: a. The reports are improperly scheduled. b. There is any time out exception in the application log, the application is unable to connect with the client environment's SMTP.

• The reports scheduled earlier get executed, but displays incorrect time. Why?

  This issue can occur if the time zone set in the physical server is not proper. Example: ------------- Set the Time Zone in the Tomcat --> Java --> Java Options as 'Duser.timezone=US/Pacific'. It is the server-specific setting of the application, to ...

• I am not getting scheduled reports to my email. Why?

  Please check if there is SMTP block (permission to allow emails to flow from a different domain) set for the emails. If yes, remove the block and you should get the reports in the email.