The KPI displays data with 'store' as the cross-tab view but when we change the cross tab view to 'state', no data is displayed

The KPI displays data with 'store' as the cross-tab view but when we change the cross tab view to 'state', no data is displayed

In such cases, the measures wouldn't have been defined properly. Re-define the measures and then the KPI should display data for the cross-tab view