Scheduling mails isn't the same as running a scheduled KPI

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• Where do I check the status of the scheduled mails?

  You can check it in the application log file, located in the tomcat folder (For example, E:\Tomcat\logs). You can view the latest log file (For example, stdout_20100201). Log file records and displays the exact status of all the activities in ARC ...

• The bottom half of the page is not displayed for Scheduled Mails under 'MY Mails'. Why?

  To view the bottom half of the page for Scheduled Mails, you have to select the option 'Show Scheduled Time'.

• Report Subscription show different results while running KPI. Why?

  Report subscription will consider the default values of time filter unless we select while scheduling. Published KPIs might have mandatory filters and other personalization might be set. Hence subscribed reports may show different results while ...

• At times the bottom half of the page is not displayed for a scheduled mail under 'My Mails'

  When you select any of the scheduled mails from 'My Mails', the bottom half of the page that shows a brief information of the scheduled time will appear only when you click on the option 'Show scheduled time'. Attached screen print depicts this.

• Specific Business User eg. SKlassen receiving "No Data" error when running the KPI

  Verify the data privileges given to the user say store level and department level data privileges, it will be not provided, hence when business user executes the KPI it is showing the "NO DATA ". As per the business hierarchy assign the stores and ...