If we add a new view while analyzing a KPI, it is retained even after logging off.

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• I cannot view any Available Base Measures to add to a KPI. Why?

  When we select 'Add Base Measure', the list of base measures used in the KPI gets listed under 'Available Base Measures' pane. The pane will be blank when it has no combination of dimensions used in the KPI. This is the functionality of ARC.

• The KPI hangs while analyzing. What could be the reason?

  If there are a large number of pre-selected values which are saved as part of filter, the KPI might not respond at times as it has to pre-load and read the object containing such large number of filter values. You could select these filter values ...

• A pop-up appears on logging-in to ARC and the session times out (when the pop-up is clicked) even when users are using the application.

  ARC requries Adobe flash player and its plug-ins to be installed for the dashboard portlets and the overall application to function normally. Hence, please update the server where ARC is installed with the latest Adobe flash player and plug-ins

• Unable to add Measures while publishing the KPI. Why?

  The measures you are trying to add might have no corresponding dimensions existing in the application. Please add the dimensions for those measures & then try to add measures from the front end.

• The new filter for manual KPI is not working

  The default value for the filter must have been 'ALL' instead of number. So, change the default value to number in 'ADMIN_FILTER_DEFINITION' table in the admin database.