How does 'From' ID behave in case of Report Subscriptions, Alerts, Sechedule Email and Export email?

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• Report Subscriptions feature is not working. What should I do?

  This problem can occur if one or more reports are corrupted. Due to the presence of these corrupted reports, even the newly subscribed jobs fail to execute. If a particular KPI or a list of KPIs are selected as part of the report subscription then, ...

• Can we alter the sender's email ID to receive the reports?

  Yes, we can. Search for the property 'from_mail_id' in 'arc.properties' file and replace it with the desired email account as highlighted in the attached doc. Remember to re-cache changes for the applied changes to take effect

• Report Subscriptions are not showing Traffic Lights and Exception Highlights. Why?

  Traffic Lights and Exception Highlights are applied and retained only during the runtime. They will not be displayed for Scheduled Reports.

• Report Subscriptions are not working. I cannot modify them too. Why?

  If a particular KPI or a list of KPIs are selected as part of the report subscription, has undergone a change w.r.t its original KPI configuration (for e.g., either a measure used in the KPI is modified/delete) then, the report subscription will not ...

• If one of the users is having email account of invalid domain, then Reports/Alerts is not sent to other users also having valid email accounts. Why?

  ARC does not validate the domain names and hence the reports fail if one of the users subscribed in an Alert/Report contains an email account from an invalid domain. Please contact your network team and get all the domains enabled (whichever the ...